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Loyalty Program FAQ

Login & Account

It is totally free to be a Rain or Shine Rewards member, and it will always be free.
By creating an account, you instantly become eligible to earn points.

You collect points for every purchase, which can be used to discount future purchases. Points are accumulated by referring friends, following us on social media, and even receiving bonus points on your birthday! Silver and Gold members unlock more benefits. You can view the full list of perks on the rewards page. 

If you have an account, you are automatically part of our Rain or Shine Rewards program and will receive 100 points automatically!
You can access all your info by logging in and visiting our rewards page.
You will only receive points after enrolling in the rewards program. If you already have a Jan & Jul account, you are automatically enrolled and can start earning points right away.
No, you cannot earn points in different accounts. Points are only earned within a single account.

Earning & Redeeming

Unfortunately, reward points cannot be used in conjunction with other coupons. You cannot apply more than 1 coupon code per order.
You have two options. First, log in to your account and use the dropdown menu during checkout to apply your points. Alternatively, you can access the Rewards Page after logging in, scroll down to "Redeem My Points," select the desired amount to trade in, then copy the code and paste it at checkout.
Don’t worry! Every time you redeem your points, we’ll send an email with your coupon code. Also, you can find your coupon code in your Rewards History. It expires after 3 months.

Yes! Taxes and shipping don’t count towards earning points.

Nope! Redeeming points will only cover the cost of the products.
There is no limit to the number of points you can collect. Yay!
Coupons are single use. You can’t apply it on multiple orders. Once you use your coupon, any remaining value is lost.

You can redeem as much as 1000 pts per order.

You will be refunded what you spent on your credit or debit card, and your points will be manually readjusted by our team within 2-5 business days. If your points were not readjusted, contact our team at [email protected].

You will receive points for the amount spent with a credit/debit card. You will not receive points for the amount paid with points.
After logging into your account, you can find it on the Rewards page.

You can find all transactions in Rewards History. 

Nope! They never expire.
Yes, it expires after 3 months.
No! Our “Give $15, Get $15” initiative only works for referrals outside your household.

Make sure you entered your birthday on the rewards page. If you have, and birthday falls in the next 30 days, you will receive your points 30 days after you entered your birthday.

VIP Tiers

Yes, you need to have spent the minimum amount in the last 12 months to keep your VIP tier status. If not, you will be demoted to the tier status according to your spending value. Points redeemed do not contribute to your annual spending value.

If you return a purchase that helped you reach a higher VIP tier, you will be demoted to your original VIP tier.

If you put in an order that promotes you to a higher tier, you will only receive the benefits of your new tier in your next purchase.

Your current rewards status is determined by your purchase history in the last 12 months. Keep shopping to maintain your tier! 

Log into the Rewards page and scroll down to your progress bar. It’ll show your current tier, and your progress to the next tier.
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