Loyalty Program FAQ
Login & Account
You collect points for every purchase, which can be used to discount future purchases. Points are accumulated by referring friends, following us on social media, and even receiving bonus points on your birthday! Silver and Gold members unlock more benefits. You can view the full list of perks on the rewards page.
Earning & Redeeming
Yes! Taxes and shipping don’t count towards earning points.
You can redeem as much as 1000 pts per order.
You will be refunded what you spent on your credit or debit card, and your points will be manually readjusted by our team within 2-5 business days. If your points were not readjusted, contact our team at [email protected].
You can find all transactions in Rewards History.
Make sure you entered your birthday on the rewards page. If you have, and birthday falls in the next 30 days, you will receive your points 30 days after you entered your birthday.
If you return a purchase that helped you reach a higher VIP tier, you will be demoted to your original VIP tier.
Your current rewards status is determined by your purchase history in the last 12 months. Keep shopping to maintain your tier!
We’ll send you an email.