We want you to be 100% satisfied with your purchase from Jan & Jul. We will accept returns or exchanges within 45 days of the purchase date for any items in their original condition and in original packaging. Items which are damaged or defective may be returned at any time within the warranty period. Final sale items such as Deals page items cannot be returned or exchanged.

Please email: [email protected] to submit a return. If your order was eligible for free shipping, we will gladly offer a free return or exchange. If your order was ineligible for free shipping (you paid for shipping), you will be responsible for the shipping cost of returned or exchanged items.

Kindly mail us your Order ID, Name, and Reason for return to [email protected] and our customer service team will get back to you as soon as possible with the next steps.