Shipping Standards


How much does shipping cost?

Destination – Canada

Free Shipping for all orders over $70

Express shipping: $25
Parcel with tracking: $10
Regular mail: $0 – $10 depending on product category

Destination – United States

Free Shipping for all orders over $70

Express shipping: $25
Parcel with tracking: $10 – $20 depending on product category
Regular mail: $0 – $10 depending on product category

How soon will I receive my package?

Below is our shipping schedule pre-COVID, please allow for possible delay due to COVID.
We ship from Vancouver in British Columbia, Canada. We ship within three business days when an order is received. For regular delivery, here is the estimated delivery schedule to major areas (please note: this is not guaranteed by Canada Post).
To Canada – BC, AB, MB & SK: 2-5 business days.*
To Canada – other provinces: 8 business days.*
To USA: 4-13 business days.
*Not guaranteed by Canada Post.

If you are in Canada, you can find out the exact transit time from Canada Post’s online shipping tool. Please enter “V6V 3E2” as the sender postal code, then your postal code as the destination.

Express services

Below is our shipping schedule pre-COVID, please allow for possible delay due to COVID.
For faster deliveries, we use DHL, Canada Post Expedited or XpressPost services.
To Canada – BC, AB, MB & SK: 1-3 business days.*
To Canada – other provinces: 2-5 business days.*
To USA: 2-5 business days.
*Not guaranteed by Canada Post.

Where will my order be shipped from?

We ship from our Richmond location in Metro Vancouver, British Columbia, Canada.

Do you ship outside of Canada?

Yes. We ship to Canada and United States.

Still have a question?

Please email us at twk@janandjul.com. Include your order number in the email if you have questions for a specific order. Please allow 1 to 3 business days for us to respond.

If you did not receive our customer service reply in 3 business days, please check your spam folder or junk mailbox. We recommend that you add our customer service email address (twk@janandjul.com) to your safe sender list.

Alternatively, you can use the form below to email us:

    Reason(s) for Return (required)

    In the case of a defective product, please attach a photo of the defect here: