Return and Exchange

We want you to be 100% satisfied with your purchase from Jan & Jul. We will accept returns or exchanges within 45 days of purchase date for any items in their original condition and in original packaging. Items which are damaged or defective may be returned at anytime. Final sale items such as Deals page items cannot be returned or exchanged. 

Please fill out the form below to submit a return. If your order was eligible for free shipping, we will gladly offer a free return or exchange. If your order was ineligible for free shipping (you paid for shipping), you will be responsible for the shipping cost of returned or exchanged items.

Return Form

Please submit the following form OR email us at with your order number in the email. Please allow 1 to 3 business days for us to respond.

If you did not receive our customer service reply in 3 business days, please check your spam folder or junk mailbox. We recommend that you add our customer service email address ( to your safe sender list.

    Reason(s) for Return (required)

    In the case of a defective product, please attach a photo of the defect here: