Contact Us: Frequently Asked Questions (F. A. Q.’s)


Contact Us: Frequently Asked Questions

What methods of payment do you accept?

For online orders, Visa, MasterCard and PayPal which accepts Visa, MasterCard, American Express, Discover and payment from your bank account.
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How do I pay with PayPal, even if I don’t have a PayPal Account?

  1. Confirm your order, then click “Proceed to checkout”
  2. Enter your billing and shipping information, then click “Proceed to PayPal”
  3. Login with your PayPal account, or click the grey button “Pay with a debit or Visa Credit card”
  4. Enter your payment information, then click “Pay Now”Is my privacy protected?

How to pay with PayPal – Jan & Jul Website from Jan & Jul on Vimeo.

How do you guarantee the online security of credit card information?

We do not access or process your financial information directly. The whole check-out process is hosted by third party such as PayPal which offers the most secure financial processing platform.

How much does shipping cost?
Express shipping: $20
Parcel with tracking: $15
Regular mail: starts at $3
For international destinations, please contact us.

How soon will I receive my package?

Below is our shipping schedule pre-COVID, please allow for possible delay due to COVID.
We ship from Vancouver in British Columbia, Canada. We ship out within two days when an order is received. For regular delivery, here is the estimated delivery schedule to major areas (please note: this is not guaranteed by Canada Post).
To Canada – BC, AB, MB & SK: 2-5 business days*
To Canada – other provinces: 8 business days*
To USA: 4-13 business days*
To most international destinations: 6-21 business days*
*Not guaranteed from Canada Post.

If you are in Canada, you can find out the exact transit time from Canada Post’s online shipping tool. Please enter “V5X 4N6” as the first postal code, then your postal code as the destination.

Express services

Below is our shipping schedule pre-COVID, please allow for possible delay due to COVID.
For faster, but not urgent deliveries, we use either DHL or Canada Post Expedited or XpressPost services.
To Canada’s BC, AB, MB & SK, 1-3 business days
To Canada’s other provinces, 2-4 business days
To USA, 3-5 business days

Urgent deliveries – next day service

Below is our shipping schedule pre-COVID, please allow for possible delay due to COVID.
For delivery by noon the next day to major urban centres, we need to receive your order and payment by 10am (PST).
If you need this service, please contact us using the form at the bottom of this page. We’ll process your request asap.

Where will my order be shipped from?

We ship from our Vancouver location in British Columbia, Canada.

Do you ship outside of Canada?

Yes. We ship to Canada and the US.
For other international destinations, please contact us.

Is my privacy protected?

Twinklebelle does not sell or distribute any customer information under any circumstances. This includes your mailing address and your email information.

What is your refund policy?

We want you to be 100% satisfied with your purchase from Twinklebelle. We will refund or exchange any purchase within 30 days of its purchase date when an item has not been worn and is found in the condition in which it was purchased.

Please contact us first before sending any item back to us. Please be advised that buyers are responsible for the shipping cost of returned items.

 

Still have a question?

Please email us at twk@janandjul.com. Include your order number in the email if you have questions for a specific order. Please allow 1 to 3 business days for us to respond. 

If you did not receive our customer service reply in 3 business days, please check your spam folder or junk mailbox. We recommend that you add our customer service email address (twk@janandjul.com) to your safe sender list.

 

You can also reach us by calling 888-311-8264 or 604-620-1256 and leave a voice message.

Alternatively, you can use the form below to email us: